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Accurate Fact Finding Grievance Handlers Need Facts To Win! Nothing can be more important to you than the facts you need to win your case...without this vital information you cannot present the logic and evidence necessary for victory. Those Important Five Ws A simple rule to follow is that adopted by the experienced newspaper reporter when making sure a story is complete: .......is involved? The worker, the supervisor, the witnesses and their badge numbers, etc., anyone who can contribute to your knowledge about the case. WHAT....really happened? What was the sequence of events? Was there a background of action which went before? What was said? WHEN....did it happen? Time, date, etc. Any special holidays or premium paydays involved? WHERE..did it take place? Location should be identified if possible, or if important. Building, department, area? WHY.......is this a grievance? Or, why can it be a grievance? The clause in the contract...or the law violated...or the harm done to the member should be spelled out...so you can ask for the remedy!
...AND THAT’S NOT QUITE ALL... the sixth "W" WHOA!!! Double check to make sure you have all the facts...and have them written down!
Asking The Right Questions Only through the use of questions can you get beneath the surface and determine all the facts. Question the member and all others who may have knowledge of the facts. Remember you need both supporting and damaging facts. ASK! AND THEN...LISTEN TO THE ANSWERS
Feel free to click on the Icon below and print copies of grievance fact sheets.
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